RETURN POLICY

We are committed to the safety of our customers and employees as we navigate COVID-19. Therefore, we are temporarily pausing return pickups of large items in select areas. If you have any questions on whether your area has limited returns, please contact our Customer Service team.

We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.

You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.

Returns and Exchanges

If at any time and for any reason, you do not feel that your purchase has lived up to your expectations simply return it for an exchange or a refund. Comradeships returns are accepted within 30 days of the original purchase for an exchange or refund. Return shipping costs may apply, and the item must be in its original condition and packaging to be accepted.

Please indicate your reason for returning the item(s) on the packing slip you received with your purchase. Package the item(s) and the packing slip securely and affix the prepaid label from your invoice/packing slip to the package. This label doesn't require any out-of-pocket money or additional insurance and can be dropped into the U.S. Mail at home, your office or any local Post Office. Furniture and other oversized items cannot be returned using the prepaid label. Please contact customer service via Email Us, Live Chat or over the telephone at 1-(800)-422-2770 for assistance in returning these items.

The purchase price of the merchandise will be credited back to your original method of payment. We will deduct a return postage fee of $7.95 when the prepaid label is used. For large items, we will deduct a return postage fee of $12.95. In the case of an exchange for the same item (exchanging for a different size, color) shipping fees will not be charged. Exchanges for different items will have shipping fees applied.

If you live outside the contiguous 48 states, have an APO/FPO address, or would prefer to pay your own return shipping, send the package to: Comradeships Company, Returns Department, 72 Chauncey Avenue, Fl 1, New Rochelle, New York 10801. We recommend you use a form of traceable delivery and insure your package for your protection. Please do not send the package C.O.D., as we do not accept returns shipped C.O.D. Credit card refunds will be reflected on your billing statement within 1 billing cycle.

Information on Returned Items

There are a few items that can’t be returned:

  • Clearance items

  • Gift cards

  • Personalized items

  • Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)

  • Items you have already assembled

  • Items marked “Non-Returnable” on the sale page

  • Open Box Items

Any outbound shipping charges collected on the order will not be refunded. This includes:

  • $4.99 shipping charge for orders under $35

  • Upgraded shipping charges (expedited, express, room of choice, etc.)

  • Assembly services included with delivery

However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.

To start a return, visit My Orders. For step-by-step instructions, read our Returns and Exchanges article.

REFUNDS

​What are my refund options?

You can receive a refund to Store Credit (never expires!) or to your original payment method, minus return shipping costs as per our Return Policy.

We do not Price Match

When will I receive my refund?

For store credit and gift card refunds, we’ll credit your account within 1 business day once we’ve received notification that you have returned your item(s).

For credit card refunds, we’ll begin issuing your refund once we’ve received notification that you have returned your item(s). Most banks will process the refund within 3-5 business days.

For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.

To check the status of your refund, please visit the My Orders page.

Can I change my refund method?

You can change your refund method via the “Change My Refund Method” tool on the My Orders page only before you have returned the item(s).

CONTACT US

+1-646-322-5837

Live Chat or Email: info@comradeships.com

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© 2021 Comradeships, LLC.