CUSTOMER CARE

 
Opening Hours:

 

Mon-Thu: 10:00am - 7:00pm

Friday: 9:00am - 9:00pm

Saturday: 9:00am - 5:00pm

Sunday: Closed

Have any questions or concerns? We’re always ready to help! Call us at 1 646-322-5837 or send us an email at info@comradeships.com

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FAQ

 
How do I track my order?
 

Go to your Store orders in your account, click the relevant order. Add tracking number and enter. Select the shipping Carrier drop-down to see your order status.

What are your delivery options?

Our packages are sent via the U.S. Postal Service, FedEx or through freight carriers for oversized items such as furniture. Expedited orders ship the same day if received by 3 pm Mountain Time. Standard delivery orders normally take 6-10 business to be delivered.

Shipping and handling charges include order processing, packaging, handling, and shipping.

How do I return an item?

To start a return, visit My Orders. For step-by-step instructions, read our Returns and Exchanges article.

 

Complete the return form from the back of your invoice/packing slip. This will help us process your request quickly and correctly.
Package the items securely and include the packing slip received with your order. Seal the package properly for shipment.

If you have any questions please visit us in Live Chat and our customer service representative will make arrangements for you.

Returns are processed in the order received and may take 2 to 10 days to be refunded once we receive them. Refunds are processed back to the original method of payment. Credit card refunds will be reflected on your credit card billing statement within one billing cycle.

What are the payment methods?

For your convenience, we accept the following major credit cards: Visa, Mastercard, American Express and Discover.

 

We now require the use of your credit card security code. You will be prompted for this code during the checkout process. The code is created by your credit card company to prevent fraudulent use of your credit card. It is usually a 3 digit number found on the back of the card.

 

For additional information regarding this code, please contact your credit card company.

How can I contact your couriers?
 

We recommend only contacting the courier if you have received a tracking number for your package. Couriers direct contact numbers are available on their website and are ready to discuss issues with your delivery

Do you provide International delivery?
 

This service is coming soon.

What is your returns policy?
 

We hope you’re delighted with your order. If you’re not perfectly satisfied, you may request a return for your item(s) within 15 days. 

All returns should be sent back in the original packaging provided. You will be notified by email once your return has been received and processed. If you have placed your order by checking out as a guest then you will need to create an account to return unsuitable items. Please, read our Returns and Exchanges article for more information.

Why am I billed for my exchange order?

When an item is returned to us, we process a refund for that return. If a new item is ordered in its place we bill for that item at the time it is shipped. This process helps eliminate unnecessary interest charges for our customer in the event that an item is temporarily on back order. It also helps us keep clear records of any transactions on your credit card history. For customer convenience, items being exchanged for the same item number is the only exception to this billing process.